Return Policy

RETURNS

At Magpie Mischief, we strive to ensure our customers are satisfied with their purchases. However, if you are not completely satisfied, we offer a 30-day return policy. To be eligible for a return, the item must be in new and unused condition. 

Please note that the customer is responsible for the return shipping costs. If you purchased our products from a retailer, please refer to the retailer’s return policy.

Please be aware that our pottery is handmade and, while durable, is not indestructible. Any damage due to customer care will not be eligible for a refund or exchange.We appreciate your understanding and cooperation with our return policy. If you have any questions, please don’t hesitate to contact us

Personalized and/or customized goods are exempt from being returned unless the product arrives defective. 

NON-RETURNABLE ITEMS:

* Gift cards

To complete your return, we require a receipt or proof of purchase.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 t business days.

 

LATE OR MISSING REFUNDS 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@magpiemischiefshop.com

 

SALE ITEMS 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at admin@magpiemischiefshop.com 

SHIPPING

To return your product, you should contact Anni Christie at admin@magpiemischiefshop.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.